Returns & Exchanges
Easy returns and exchanges through our retail partners
Important: Return and exchange policies are set by individual retailers. Each retailer has their own terms, timeframes, and procedures. Always check the specific retailer's policy before making a purchase.
How Returns Work
Check Policy
Review the retailer's return policy and timeframe
Contact Retailer
Reach out to initiate the return process
Package & Ship
Follow packaging instructions and ship the item back
Get Refund
Receive your refund or exchange once processed
Common Return Policies
Typical Return Windows
Return Conditions
Exchanges
- Swap for different size or color
- Usually faster than return + new order
- May require price adjustment
- Subject to availability
Returns
- Full refund to original payment method
- Processing time: 3-10 business days
- May include return shipping costs
- Complete transaction cancellation
Return Shipping
Free Return Shipping
Many premium retailers include prepaid return labels
Customer Pays
Some retailers deduct return shipping from refund
Drop-off Locations
Some retailers offer drop-off points for easy returns
Frequently Asked Questions
How long do I have to return an item?
Return windows vary by retailer, typically ranging from 14 to 90 days. Check the specific retailer's policy in your order confirmation email or on their website.
Can I return shoes I've worn?
Most retailers require shoes to be in unworn condition with original packaging. However, some offer "try before you buy" policies allowing brief indoor wear for fit testing.
What if I lost my receipt?
Many retailers can look up your purchase using your email address, phone number, or credit card. Some may accept returns without receipt for store credit.
How long does it take to get my refund?
Refund processing typically takes 3-10 business days after the retailer receives your return. The exact timeframe depends on your payment method and the retailer's processing time.
Can I exchange for a different style?
Exchanges are usually limited to the same style in different sizes or colors. For different styles, you'll typically need to return the original item and place a new order.
What about international returns?
International return policies vary significantly. Some retailers offer free international returns, while others may require you to pay return shipping or use local return services.