Shipping Information
Everything you need to know about delivery options and shipping
Important: Footana is a footwear discovery platform. All purchases are made directly through our retail partners. Shipping policies, costs, and delivery times are determined by the individual retailers.
Standard Shipping
Most retailers offer standard shipping with delivery in 5-7 business days.
- 5-7 business days
- Usually $5-15
- Tracking included
Express Shipping
Faster delivery options available from most retailers for urgent orders.
- 1-3 business days
- Usually $15-30
- Priority handling
Free Shipping
Many retailers offer free shipping on orders above a minimum threshold.
- Orders over $50-100
- Standard delivery time
- No additional cost
Delivery Information
Processing Time
Order Processing
Most retailers process orders within 1-2 business days
Inventory Check
Items are verified for availability before shipping
Packaging
Items are carefully packaged to prevent damage
Delivery Options
Home Delivery
Direct delivery to your specified address
Store Pickup
Available at select retailers with physical locations
Locker Delivery
Some retailers offer Amazon locker or similar services
International Shipping
Availability
International shipping availability varies by retailer. Many of our partner retailers offer worldwide shipping to major countries.
Common International Destinations
Additional Costs
Customs & Duties
May apply depending on destination country and order value
Extended Delivery Time
International orders typically take 7-21 business days
Currency Conversion
Prices may be converted at checkout based on retailer policy
Order Tracking & Support
Tracking Your Order
Order Confirmation
You'll receive an email confirmation with your order details immediately after purchase.
Shipping Notification
Once your order ships, you'll receive tracking information via email.
Delivery Updates
Most carriers provide real-time updates and delivery notifications.
Need Help?
Contact the Retailer
For order-specific questions, contact the retailer directly using the information provided in your order confirmation.
Common Issues
- • Delayed shipments
- • Missing tracking information
- • Address changes
- • Delivery problems
Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number on the carrier's website or contact the retailer directly for updates.
Can I change my shipping address after ordering?
Address changes depend on the retailer's policy and how quickly you contact them. Reach out to the retailer immediately if you need to change your shipping address.
What if my package is lost or damaged?
Contact the retailer immediately if your package is lost or arrives damaged. Most retailers have policies in place to replace or refund lost/damaged items.
Do you offer same-day delivery?
Same-day delivery availability varies by retailer and location. Some retailers in major cities offer same-day delivery for an additional fee.
Are there any items that can't be shipped?
Most footwear can be shipped anywhere, but some specialty items or certain international destinations may have restrictions. Check with the specific retailer for details.